Skills
Technical Sales & Marketing
Internet, E-commerce, SEO, Flash & Video
Project Management
Purchasing, Inventory & Product Management

Experience

March 2018 to present - Jameco Electronics Inc. Belmont, California Technical Support Technician - Field internal and external enquiries via phone, website chat, email, Asana and Slack. Evaluate products for suitability and spec, perform cross referencing and product failure analysis. Reconcile website product pages and internal AX database, data entry and repair errors. Work with Sales, Customer Service and warehouse to resolve customer and internal issues.

2007 to 2017 - Systat Software. Inc. San Jose, California - Marketing for Sigma SBU Americas - Produce, maintain and track metrics for print, tradeshows, online product advertising, email campaigns and sales promotions. Develop in-house and 3rd party email campaign development and deployment. Author multimedia creatives and video for presentation and web. Perform and own all webmaster and SEO duties. Execute special projects, niche advertising, collateral and media production and other responsibilities as assigned by unit VP. List of Accomplishments. Letter of Recommendation. List of Accomplishments2. Letter of Recommendation2

2004 to 2007 - Meiji Techno America, San Jose, California - Account Representative - Technical Support - Webmaster - Support dealer network, Develop online and print marketing content. SEO responsibility. Develop customer support tools and microscopy application solutions for inhouse and customer requirements. Track and perform mechanical and electronics repairs and custom configurations. Execute special projects, advertising, collateral production, trade show, internet issues and other responsibilities as assigned by General Manager. List of accomplishments. Letter of recommendation.

2002 to 2004 - Discovery Resources, San Francisco, California - Sales Associate - Webmaster - Processed customer inquiries. Maintained company databases. Tracked shipments and product returns. Produced product photos, ran Ebay SA software, maintained records, website and filing system. Conducted product research and database integration. Completed night classes in computer science.

2000 to 2001 - Cutting Edge Audio Group, San Francisco, California - Purchasing Manager - Managed purchase operations with 200+ vendors. Maintained company databases. Tracked shipments and product returns. Reconciled inventory adjustments. Interfaced with clients, vendors, sales reps and all departments. Maintained records and file system. Product Management duties. Helped with successful enterprise software migration.

1993 to 2000 - FAI Technology, Inc. South San Francisco, California - Account Representative - Technical Support - Publications Editor - Webmaster - Regulatory Compliance Engineer - Technical Writer - Project Manager . Reported to corporate on status of projects. Providing content for six product catalogs, 4 websites, print collateral and electronic media. Directed industry trade shows at COMDEX, WESCON and CeBit. Developed and taught classes on products and technology. Established and maintained product, facility and manufacturing compliance programs with UL. Provided technical support and training to sales, AutoCAD and manufacturing departments. Produced market and technical research, company database integration and technology evaluations. Authored company intranet. Requested by company president to “put out fires” with major customers and suppliers. List of accomplishments. Letter of recommendation.

1987 to 1993 - HSC Electronic Supply Santa Clara, California - Purchasing Manager - Counter Sales - Responsibilities included procurement of all new line products and consumables for three northern California retail outlets. Management of associated warehousing and inventory controls. Performed administrative duties as assigned by president and operations manager. Upgraded and maintained vendors, product lines, inventory database and automated purchase system. Generated and maintained departmental reports for corporate. Established departmental documentation and procedures. List of accomplishments. Letter of recommendation.

Education
Menlo Atherton High School, Menlo Park, California
College of San Mateo, San Mateo, California - Analog Electronics, Computer Science

Continuing Education
Advanced Flash, Advanced Dreamweaver and A+ certification

Past Professional Memberships
Associate Member of IEEE
Associate Member of ASTM
Associate Member of ESA